Wholesale Will Call Procedures

Wholesale Will Call Procedures

Please review the following Wholesale Will Call shopping procedures below to inform you of our requirements here at Ed Hoy’s.

All Will Calls Require an Appointment. We will be allowing one business at a time within pre-arranged timeframes. Walk-ins will not be allowed at this time. Detailed Will Call procedures are below.

Will Call Appointment Hours & Procedures

Monday – Friday | 8 am – 2 pm
Scheduled time-frames will be 1.5 hours total. 60 minutes for hand selection of glass, 30 minutes for invoicing and load time. Invoices will be emailed. If you need additional time, double booking will be allowed. Please contact your Sales Representative for details.

Example:
8:00 am scheduled arrival time
9:00 am shopping complete and loaded by 9:30 am 

Will Call Procedure – Please read carefully:

1. Place an order online (select “In-Store Pickup”) or place a phone order. Orders will be final 48 hours in advance of scheduled pickup time and invoiced. Add-ons will not be available at the time of pickup.
2. You will be contacted by sales staff to finalize the order and schedule a pickup time. No walk-ins will be available.
3. Supply orders must be finalized within 48 hours of your scheduled arrival time. Glass may be hand-picked if you schedule the proper appointment time.
4. Please pull up to our normal Will Call dock at the back of the building. Ring the bell to notify our staff of your arrival so they can assist you. Please do not come up to the front office, call if you have questions or need to give our staff payment information.
5. Your items will be available at the overhead Will Call dock for loading.
6. Contactless pickup is available if you prefer, please notify our sales staff when scheduling your appointment.

Please Note:

• Customers will not be allowed in the office areas or breakrooms, Sorry!
• If you require a sheet to be cut please arrange with your Sales Representative during scheduling. Please do not use our equipment or cutting tables.
• If you happen to miss your scheduled time, please contact us to re-schedule for the next available time. No add-ons will be available at the time of pick-up. Please ensure your order is complete 48 hours in advance of your scheduled pickup time.

Apparel Requirements:

• Long pants, closed-toe shoes, and sleeved shirts are required in the warehouse to ensure your safety and the safety of those around you.
• Safety glasses and gloves are also required if you will be hand-picking glass.

Ed Hoy’s International would like to thank you for your patience, loyalty, and support.

Stay safe and well.