FAQs

Image Accuracy:

 We do our best to provide accurate images of all of our products. Due to the handmade nature of glass, color and color mixes can vary from shipment to shipment.

Does Ed Hoy’s sell to the public?

Yes, we recently began selling glass and glass supplies to retail customers, in addition to offering true wholesale pricing to our customers with a glass business.

In order to purchase wholesale from Ed Hoy’s do I have to own a retail store?

No, Ed Hoy’s sells to glass businesses, not just “brick and mortar” businesses. Please see our wholesale qualifications for more information

Does Ed Hoy’s offer Open Studio?

Yes, Ed Hoy’s offers Open Studio.
•    Available for $10/hr, 2 hour minimum, and includes use of basic hand tools, fusers glue, grinders and saws.
•    Additional charges apply for kiln firings.
•    Registration is required.
•    Bring or purchase your glass and accessory glass frit, stringers, dichro, etc.) as these items are not included.
•    Kilns will be loaded and programmed by an Ed Hoy staff member. (See Firing Fee below)
•    Personal tools and materials may not be stored at Ed Hoy’s studio.
•    Projects made outside of Open Studio can be arranged to be fired by calling or emailing Ed Hoy’s.

Firing Fees
Includes all primer, loading and unloading and cleaning of project.
Kiln Firing (1) 12” x 12” shelf……$20 each firing
Kiln Firing (1) 24” x 39” shelf……$75 each firing

Where do I find Tech Data and MSDS information?
A link to MSDS information is found under the Products tab on our website. Please call us at 1.800.323.5668 for further assistance.

Sheet Glass:

Our glass is sold by the square foot (sq.ft.), each, or pound depending on the manufacturer and is priced in those units of measure. Download regular sheet sizes. Download small cut sheet sizes.

We have over 400 colors available in cut sheet sizes for you to choose from. These are sold by the piece and the size of the piece is indicated at the end of the part number.

For example:

SP100W = (1) FULL 24″ x 48″ sheet of Spectrum 100 Waterglass.

SP100W12x12 is (1) square foot Spectrum 100 Waterglass.

Can I pick my own glass from the warehouse?
All current WHOLESALE customers are welcome to browse our warehouse to hand-select their glass. To serve you best,  please provide 24 hrs. notice for will – calls.  There is a $100 minimum for all will call orders. At this time our warehouse is not open to the public.

Packaging for Sheet Glass:

Transporting full sheets of glass require a truck for shipping. If you prefer your glass not be cut, we will gladly crate your glass and ship it via motor freight. Because of our extensive network and Midwest location, Ed Hoy’s continuously negotiates the best shipping rates possible and passes those savings onto you.

What are my options for shipping my glass order?
UPS is the best option for smaller pieces of glass and smaller supply orders.

Small UPS Glass Box

  •   Holds 1 – 12 Cut 12″ x 12″ Sheets
  •   $8/ Carton Packing Fee

Medium UPS Glass Box

  •  Holds 1-8 Cut 10″ x 16″ Sheets
  •  $10/ Carton Packing Fee

Foamed UPS Glass Box

  • Holds 13-24 Cut 12″ x 12″ Sheets OR 9-20 sheets cut 10″ x16″
  • $15/ carton Packaging fee

GlassBox24

  • Holds 6 24″ x  24″ pieces of glass
  • $48/ carton. $43 dollars refunded if returned with all elements in good condition.

Is my order Insured?

Please consider your needs when choosing a shipping method for your glass.

  • UPS is insured
  • Prepaid motor freight is insured.
  • USPS is NOT insured. Unfortunately we can not be responsible for USPS shipping results. 

Where are my wholesale prices?

We customize pricing and offer special  discounts to customers based on annual purchases. All prices shown on line are retail. Wholesale customers please sign in to see your price. Contact our sales department directly for more pricing information and to learn the benefits of our Loyalty Rewards Program.

Am I able to improve my pricing if I order more?

Yes! Ed Hoy’s rewards its loyal customers with not only price benefits but also many other perks once they are part of our Loyalty Rewards program.

Payment Options

Visa, MasterCard, American Express, and Discover credit cards are accepted. Net 30 and COD terms may be offered to those wholesale customers that qualify. Please inquire.

Can I pick up My Order at your Location?

YES! Please place your order ahead of time and specify in the order notes when you would like to pick it up. Please allow 24 hours for your order to be processed.

What if an Item is Out of Stock?

Our goal is to have what you need when you need it but unfortunately at times we will be out of stock on some items for multiple reasons. Back orders will be taken for wholesale accounts only. Wholesale customers will be contacted once the item is received in our warehouse.

Special Orders

Special orders are welcomed for any of the manufacturers that we currently have relationships with.  Special orders are non refundable and may be subject minimums. Please contact sales@edhoy.com for specific details.

Returns

Our goal is to please! We will accept returns and refund you through your method of payment within 30 days of purchase. All items must be returned in good condition and require a Return Authorization number (RMA). Restocking fees may apply. Unfortunately, we cannot accept returns of glass, books/DVDs, lead, chemicals or special order items.

How to obtain the RMA number

  1. Sign in to ‘My Account’.
  2. Under My Account Reports, click ‘Submit RMA/Returns’.
  3. Enter information and submit (You will need your invoice number)
  4. Enter the quantity of the item you wish to return and the reason for the return.
  5. Select ‘Submit’.
  6. Include RMA inside the package and mail to:

Ed Hoy’s International

Returns Dept.

27625 Diehl Rd

Warrenville, IL 60555

Damaged Merchandise

If you receive damaged merchandise, please notify returns@edhoy.com immediately. Please include your daytime phone, shipping address and photo (if possible). We will respond within 48 hrs. with next steps.

  • USPS Damaged merchandise should be reported by you. All merchandise will
  • UPS deliveries – We will file a claim with the carrier and reimburse you for the lost material.
  • Motor Freight – Please refer to your order confirmation email for detailed instructions. IMPORTANT! Inspect for concealed damage before signing.

        If no exception is noted on the delivery receipt, we will not be able to file a claim for you.

Privacy Policy:

All Customer information gathered by Ed Hoy’s International is held in the highest level of confidence. We DO NOT share or distribute any of our customer information.